Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based
Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar. You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service. As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.
What’s on offer to you?
- Genuine career progression
- Summer Hours are offered
- Extensive benefits including health cover and academic support
- Reporting to the Team Lead
What You Will Be Doing
- Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader
- Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management
- Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary
- Perform any other duties as assigned by Senior management team
- Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations
- You will be responsible for all claims recoveries
- Proactively action audit feedback from the Claims Supervisor or the European Claims Manager
What You Will Need to Succeed in This Role
- Minimum of 2 years of experience in insurance claims handling or a related field
- Proven track record of effectively managing insurance claims from initiation to resolution
- Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers
- Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders
- Attention to detail and accuracy in documentation and data entry
- Ability to work independently and as part of a team in a fast-paced environment
- Customer-focused with a commitment to providing exceptional service to clients
- Ethical and principled approach to handling insurance claims with integrity and professionalism
- Collaborative attitude with a willingness to learn and grow within the insurance industry
Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation
